Privacy Policy
At Showlight & Power, we respect your privacy and are committed to protecting your personal
and business information. This page explains, in plain English, how we handle your information
— followed by the full Coast Group Privacy Policy, which applies to Show Light and Power
Limited and all Coast Group brands.
The essentials:
● We collect only what we need — contact and account details, and the information
required to deliver your event or project.
● We never sell, rent or trade your personal information.
● We only share information with trusted providers where needed to deliver our services,
and we protect it with appropriate security measures.
● Marketing is always optional — you can opt out at any time using the unsubscribe link in
any message we send.
● To ask a question, or access or correct your information, email our Privacy Officer at
The full policy below sets out how we collect, use, store and protect personal information.
Coast Group Privacy Policy
Coast Group Limited and its subsidiaries including Displayworks Limited, Show Light and Power
Limited, Exhibition Hire Services Limited, Carlton Events Hire Limited, Carlton Party Hire Limited
and Carpet & Rug Hire (Coast or we/us) is a supplier and lessor of goods and provider of related
services to its customers (together, Services).
This Privacy Policy applies to users of the Services and any other user that participates in any
form of the Services. A user interacts with Coast in different ways, including our websites,
including coastgroup.co.nz and the websites of our subsidiary brands displayworks.co.nz,
showlight.co.nz, exhibitionhire.co.nz, carltonevents.co.nz, carltonpartyhire.co.nz and
carpethire.co.nz (together, the Website), and any other application or registration form, including
our terms and conditions of trade (together the System).
This Privacy Policy is used to inform you of Coast's policies relating to the use, collection and
disclosure of personal information when you use the Services or the System. It also provides for
the rights customers and users have in respect of their personal information. Personal
Information is information about an identifiable individual that you supply to us or that you
consent to us obtaining from third parties in the course of receiving the Services or using the
System and includes any general user information we may collect such as users internet protocol
addresses, browser type and internet service provider details and other technical information
when you visit our Website.
By using the Services, you agree to be bound by the terms of our then current privacy policy
(Privacy Policy). Coast reserves the right, at any time, to modify or replace the Privacy Policy.
The most recent version of the Privacy Policy is available on our Website. Where there is a
material change to our Privacy Policy, we will take reasonable steps to notify you in writing and
obtain your consent where required. Your use of the Services following notification of any
material changes and the posting of any changes to the Privacy Policy constitutes acceptance of
those changes.
By accessing the Website and Services or interacting with the System you consent to Coast
collecting, using and disclosing any personal information about you that is provided by you or
provided by a third party with your consent in accordance with this Privacy Policy.
Collection of personal information
The nature of the Services requires that individuals using the Services disclose to Coast certain
personal information relating to them.
The type of personal information we collect, use or store about you may include, but is not limited
to:
● Your name, address, the address of any other location where any of our goods may be
located while in your possession, phone number, email address, credit checking
information, proof of identification, purchase, billing and shipping information, payment
data such as your credit or debit card number and other card information and other
account authentication information, and interactions with Coast;
● Driver licence and details of any qualifications you may hold where that is reasonably
required to enable us to provide the Services (for example, where you hire equipment
that requires a licence or qualification to operate). We only collect these details where the
Services genuinely require them, and we do not use your driver licence number as our
own identifier for you;
● System usage information including answers to questionnaires, responses clicked and
features used;
● Any other personal information that is reasonably required by Coast to perform its
Services.
You have no obligation to provide Coast with any personal information that is requested by us.
However, if you choose not to provide us with such information, we may be unable to provide you
with the full benefit of our Services.
How we collect your personal information
We collect your personal information in the following ways:
● When we receive information you provide, including by telephone, account application
forms, email or via our Website
● When we collect information publicly available on the internet - including public websites,
social media platforms, networking sites or directories.
● When personal information is provided to us from a third party, including referrals,
business partners, event organisers and publicly available sources.
● When we collect tracking information collected using cookies; and
● When we verify identity and other information provided by you.
Information collected indirectly
In some circumstances, Coast Group may collect personal information about you from a source
other than directly from you. This may include publicly available websites, social media platforms,
public networking sites, referrals, event registrations, business partners, marketing providers or
other third parties.
When we collect personal information from an indirect source, we will as soon as reasonably
practicable take reasonable steps to notify you of:
● The fact your information has been collected;
● The purpose for which your information was collected
● The intended recipients of that information
● The organisation that has collected and is holding that information;
● Your right to access, and request correction of, that information;
● If the data was collected in order to comply with any law in New Zealand, the particular
law by or under which the collection of the information is authorised or required; and
● Any other information that the Privacy Act 2020 may require.
This notification may be provided to you directly by phone, email, letter or text message, or by a
notice on our Website.
Purpose of collection of your personal information
We only collect personal information to the extent we consider necessary for the purposes of
providing the Services, including to assess credit worthiness, to facilitate supply of goods, to
assist and provide proper delivery of goods and other services, for warranty purposes, to arrange
or process payments, for our promotional, marketing and/or Service improvement purposes, for
account administration and identity verification, to register and maintain financing statements on
the Personal Property Securities Register, to provide customer support and respond to enquiries,
for analytics to improve our business and services, and for security purposes; or required for
compliance with a legal obligation to which we are subject.
Using your personal information
We understand the importance of using your personal information in a responsible and secure
manner. Your personal information may only be used by Coast for the following purposes, or
otherwise as permitted by the Privacy Act 2020:
● to contact you, or your referees;
● to identify you and for the operation and maintenance of your Coast account;
● to enable us to adequately provide and operate the Services to you;
● dealing with any requests, enquiries, complaints, technical and applications support by
you and providing any other customer services to you;
● to communicate with you regarding products and Services that may be relevant to your
business;
● to analyse information about our users, diagnose problems, analyse trends, improve the
features and usability of the Services and better understand and market our business to
our customers and users, and to improve our content and Services;
● to keep you informed about the Services, features and offers we think you may find
useful or which you have requested from us, to better understand your needs or to sell or
market additional Services to you that we believe may be of interest to you based on your
history of engagement with Coast;
● to register a financing statement within the meaning of the Personal Property Securities
Act 1999 (PPSA) where your possession or use of any goods supplied, hired, leased or
bailed by Coast gives rise to, or may give rise to, a security interest, including a deemed
security interest under the PPSA;
● to comply with any legal, government or regulatory obligation;
● to keep any goods safe and secure.
We may use your personal information for other purposes which are directly related to those
above, as would reasonably be expected by you, or otherwise in accordance with the Privacy Act
2020.
You can opt out of receiving marketing communications from us at any time by using the
unsubscribe facility included in our electronic marketing messages, or by contacting our Privacy
Officer at privacy@coastgroup.co.nz. We will action opt-out requests promptly. Opting out of
marketing will not affect Service-related communications that we need to send you, such as
invoices, delivery confirmations or safety notices.
Storage, security, retention and sharing of personal information
We use reasonable technical, administrative and physical security measures designed to
safeguard and help prevent unauthorised access to your personal information we collect. We will
retain your personal information as long as it is necessary to fulfil the purposes for which it was
collected, unless a longer retention period is required or permitted by law. For example, we retain
customer account and transaction records for at least seven years to meet our record-keeping
obligations under tax and companies legislation. When personal information is no longer
required, we will take reasonable steps to securely delete or de-identify it. We will also take
reasonable steps to ensure that the personal information we hold is accurate, complete, up to
date and not misleading before we use or disclose it.
We do not sell, rent or trade your personal information. We may disclose your personal
information to reputable third party providers both within and outside of New Zealand that work
with us to provide our Services (whether by facilitating, providing on our behalf, providing Service
related services or analysing how our Services are used), or help us to market to customers. This
may include (but is not limited to) website service providers, credit agencies for assessment of
creditworthiness and manufacturers, for product specifications and warranty purposes. We will
only disclose your personal information to the extent necessary for the purpose for which the
disclosure is made, and to third parties that have comparable privacy safeguards in place or are
contractually bound to Coast to protect your personal information.
Overseas disclosure
We will only disclose your personal information to a third party located outside of New Zealand
where the Privacy Act 2020 permits us to do so. For example, this may be where we believe on
reasonable grounds that the recipient is subject to privacy laws that, overall, provide comparable
safeguards to those in the Privacy Act 2020, or is contractually required by us to protect your
personal information to a comparable standard, or where you have expressly authorised the
disclosure after being expressly informed that the recipient may not be required to protect your
information in a way that provides comparable safeguards. Our third party providers may be
located in Australia and the United States. This may change from time to time, and we will
update this Privacy Policy accordingly.
Credit checks and credit reporting
Credit accounts are available to businesses only, and credit checks are generally undertaken on
the applicant company. Information about a company is not personal information under the
Privacy Act 2020. Where the applicant is a sole trader, or we otherwise obtain credit information
about an individual, we will do so in accordance with the Credit Reporting Privacy Code 2020
and the authorisation contained in our account application or terms and conditions of trade.
Privacy breaches
If a privacy breach occurs that affects your personal information, we will assess and address it
promptly. Where the breach is a notifiable privacy breach under Part 6 of the Privacy Act 2020
(that is, a breach that has caused, or is likely to cause, serious harm), we will notify the Office of
the Privacy Commissioner and affected individuals as required by the Act.
Your rights
You have the right to request access to your personal information held by us and to request
corrections to your personal information. We will respond to your request as soon as practicable,
and in any event within 20 working days, as required by the Privacy Act 2020. We may need to
verify your identity before responding. If we do not agree to correct your personal information,
you may ask us to take reasonable steps to attach to that information a statement of the
correction sought, and where appropriate we will advise any third parties to whom we have
previously disclosed that information. To exercise your rights you can file a request by email to
privacy@coastgroup.co.nz. You can ask Coast Group to remove your personal data at any time,
however this may affect our ability to provide our services to you, and we may be required to
retain certain information for legal, accounting, dispute resolution, insurance, PPSR, health and
safety, fraud prevention or administration purposes. If you are not satisfied with our response to a
privacy concern, you may make a complaint to the Office of the Privacy Commissioner
Unique identifiers
We may assign you a unique identifier, such as a customer or account number, where this is
necessary for the operation and administration of your account and the Services. We will not use
as our own identifier a unique identifier that has been assigned to you by another agency (such
as your driver licence number).
Cookies
Cookies are files with small amounts of data that is commonly used as an anonymous unique
identifier. These are sent to your browser from the Website and are stored on your device's hard
drive. Our Website uses “cookies” to collect information and to improve our Services for users.
Some cookies are used to generate statistics or to remember your preferences. We also use
third party analytics services, which set their own cookies, to help us understand how our
Website is used. The analytics tools we use include Google Analytics and Odoo. You have the
option to either accept or refuse these cookies and know when a cookie is being sent to your
device. If you choose to refuse our cookies, you may not be able to use all or some parts of our
Services.
Links to other sites
Our Services may contain links to other websites. If you click on a third-party link, you will be
directed to that site. Note that these external sites are not operated by us. Therefore, we strongly
advise you to review the Privacy Policy of these websites. We have no control over, and assume
no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Contact us
If you have a
ny questions about this Privacy Policy, wish to access or correct your personal
information, or would like to enquire about information we have collected about you from a third
party source, please contact our Privacy Officer at privacy@coastgroup.co.nz.